There is no soul in perfection.
The world is set on fire with grit, courage, art.
Are we too imperfect to be moved by perfection?
Rising from our ashes is our art.
Be that kind of artist leader.
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Why is there no soul in perfection?
Tag: Paradox
Normal versus average
Normal versus average.
Normal is not measurable.
The average – or the mean – is measurable.
Big difference.
One is indisputable.
One completely depends on biased opinion.
Dear Son, never forget our discussion about normal yesterday.
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Why would we avoid asking if the default is no?
The genius in being bold lies in knowing there’s nothing to lose.
The answer to every unasked question defaults automatically to no.
So why not ask?
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The opposite or paradox is always compellingly self explanatory
The opposite, or paradox, is always compellingly self explanatory.
The opposite of:
- hate
- sedentary
- greed
The opposite of:
- thrive
- humility
- peace
The opposite of:
- intentional
- inspiring
- honest
Does anyone else see the benefit of thinking like this to become a better leader?
And by think about it, we’re talking all day, everyday.
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The real enemy to having an inspiring leadership culture
Fact: Consistency is the hallmark of world class customer service.
Insight: When an organizational culture doesn’t insist on paying attention to every detail, then employees and leaders will default to using their personal interpretation of what’s critical.
This is deadly to world class consistency.
Disney’s legendary attention to detail is driven by intentionally developing inspiring leaders. Here’s an example from yesterday, Valentine’s Day 2015.
Disney Customer Service (obviously Disney never uses the word Customer but i’m using it here to focus on external business world everyday language). Follow along with some Disney insider narration.
There’s a section of Disney’s Animal Kingdom Theme Park that includes a replica of a traveling roadside carnival in small town America from a time long ago…
The traveling carnival would set up in small towns where there was ample space for their carnival rides. It was often in a large, relatively unused parking lot. Notice the faint parking space lines? See the cracked pavement? Who makes the connection? Probably no one. So why do it?
It’s not uncommon for painted white tires to become a homemade curb marker. Tires are used because they’re no longer safe to drive on. They are rubber which is long-lasting. However, these are made of concrete because Guests Customers will use them as seats (see Guest Customer on far right?). By the way, constant sitting on these tires would eventually wear them down and make them unsafe.
Guests People walk by all day (Guest Customer on right, shadow on left) and never notice nor care.
Notice the difference in tread? Never before right? But now you see that attention to detail very clearly. Why do that?
Only one of ten tires has it’s logo (GOOD~YEAR) showing.
Just a bunch of random, worn out, abandoned tires being repurposed to save money. Just like in real life.
Many organizations won’t pay attention to customer experience details because most customers will never notice many of the things being done for them. The logic, of course, is that if the customer won’t notice, don’t waste time and money.
Profit is the goal. (Or is profit the reward?) Depends on the leader’s vision.
Fear (of not meeting financial goals) is the enemy, not failure.
Failure is not permanent. Fear insidiously lasts a lifetime.
Quiz time: Are you an inspiring leader or an insidiously fearful leader?
The harsh reality is this: No one on your team will be more inspired than you. Without inspiration a so-called ‘leader’ is simply a manager.
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