Tag: Disney

What’s the business advantage to understanding and exploiting the service-profit chain?

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Please remember we aren’t talking about good and very good business excellence. At Disney we have a saying, “Good and very good aren’t good enough.”

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This website is about our WORK. To ponder today’s post about our HOME, click here.

A world-class organizational culture must set a standard so high, it literally guarantees competitive immunity.

Think about it and imagine your organization being intentional and relentless about clearly outdistancing your competition.

Now imagine aiming for decent organizational harmony.

Decent harmony is not the goal.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Here’s the harsh reality, it’s not the Disney Magic that makes it work, it’s the hard work that makes it Magic.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Our goal is to literally jump out of bed at the first chiming of our morning ringtone and welcome the brand new day like we’re welcoming the most important day of our life.

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This website is about our WORK. To ponder today’s post about our HOME, click here.