Tag: 2022

Nothing i write or say is prescriptive. 

Nothing. 

Everything i write or say is driven by the notion that nothing is optional and everything matters. 

Everything. 

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This website is about our WORK. To ponder today’s post about our HOME, click here.

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The sandwich was very good, the baked beans were just ok, the wait time was a failure. The employee was super nice. 

The funnel cake was delicious (hard to mess that up), the wait was non-existent, and the service, friendly. 

Lots of leeway granted from Covid-19. Staffing shortages have become forgivable. Lower quality is now forgivable. Delivery speed is expected to be slower than anyone would say is acceptable, yet we accept it. 

The great opportunity in 2022 is returning to exceeding expectations at every customer touchpoint. 

What about your personal vibrancy standards? Did you drop in nearly every category like many businesses? Or are you thriving despite Covid?

Undaunted?

Relentless?

Congratulations!

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Here’s an email response to an international virtual fee inquiry.

Happy present moment Simran. Thank you for asking. i have a radical approach to virtual. For virtual, the fees double. 

Imagine the power of every single employee knowing the bullseye goal for every single customer interaction. This is world-class, remarkable, industry-leading customer service. 

Now imagine no two employees having the same simple answer. This is chronic, deadly, organizational chaos. 

**Note: since writing this post months ago, virtual fee has tripled. Used to say no to virtual requests. Hated saying no. Now the inquirer says no. If someone sees the triple-the-in-person-fee value objectively, will gladly deliver a virtual keynote speech and allow the client to keep a recorded copy in perpetuity.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

My attitude on work. Whatever you do, do it like an artist. 

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This website is about our WORK. To ponder today’s post about our HOME, click here.

The more time you have to think deeply, the more time you have to sort the complicated from the simple. And then to compare and contrast which will, and won’t, serve your best interests. 

For me, simplicity is an overwhelming winner. 

Knowing the difference but not shedding complicated is the same as not knowing the difference. 

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This website is about our WORK. To ponder today’s post about our HOME, click here.