Living in Central Florida, surrounded by Palm Trees and Sunshine is well, glorious. (That’s just wrong to write something like that in the middle of Winter, isn’t it?)
Alright, let’s try this – living next to Walt Disney World, with all it’s Theme parks, luxurious Disney resorts, stunning landscape, friendly Cast Members, spectacular entertainment, and first class dining is well, glorious. (Okay, strike two, right?)
Well, last night I began planning today’s work. It started with a vision for what I need to do today and how well it should be done.
Is there ever a day when we can not worry about delivering exceptional customer service, or as Disney labels it, magical Guest experiences? No seriously, Disney has a standard where 99 out of 100 is failure. There is never a day where mediocrity is acceptable. NEVER.
One of the secrets of great leaders is to begin the day’s work the night before.
But you already knew that, right?