Disney’s Integration Matrix

18-second video: Classic intersection of Setting and Safety.
21-second video: An example of consistency in world-class organizations.

The easiest, most scalable way to exceed your customer’s expectations is to pay attention to every detail. Disney’s Integration Matrix allows you to see how Disney over-focuses on the same things others under-focus on or ignore.


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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.