Simplify, simplify, simplify

Disney Keynote speeches screenshot
All five speeches had: “Like You Mean It” in them. Just trimmed 20 words total.

Simplify, simplify, simplify.

An hour ago a client asked if there are slides for the upcoming Disneyland Customer Service Keynote.


Haven’t done a speech with slides since the one right before the Spring 2019 TEDx Talk in Kuwait.

Remember, i’ve delivered 2,000 speeches with slides. Then the biggest speech of my life i go slide-less. Talk about leaning into discomfort.

Client then asks if there’s a Speech title they can or should use.

In the moment, i went here and shortened all five speech titles from a typical:

SERVE Like You Mean It: Four World-Class Customer Service Basics


SERVE: Four World-Class Customer Service Basics.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.