Bait and switch?
Another pair of New Balance 1080SB5’s arrived yesterday – a Sunday. Opened the correctly labeled box to confirm accuracy. Inside, however, was a pair of women’s running shoes.
Started to smell hassle factor. What to do?
Clicked the delivery notice email link and in about two minutes, had everything needed to:
- Have the replacement shoes arrive in just two days.
- Have the return package re-sealed and sitting on the porch for UPS pickup today.
No return sticker was required. Plus, the existing packaging had a subtle yet convenient pre-made sealer for returns. An email containing a one-sheeter with tracking number to go inside the package.
Totally impressed.
It was a nice wow.
Next Blog
