We had lunch at Cracker Barrel and talked for nearly three hours. Dennis was my Disney Traditions Manager in 1988, when 13 hourly, front-line Cast Members (i was one of them) were selected from hundreds of applicants.
Becoming a Disney Traditions instructor is one of the highest (non-promotional) honors an hourly Cast Member can receive. It’s a year-long cross-utilization role and several times each month you are pulled from your operation for a day to teach brand new Cast Members on their very first paid day at Walt Disney World.
It’s an engaging and exciting day-long introduction to the Disney culture, history, milestones, “business secrets, and it’s where they receive their Disney Name Tag.
Wearing your Name Tag is expected every single day of your Disney career because of what it represents to our Guests – it means any Cast Member can help you with anything.
Seems simple enough.
It’s what separates good and very good companies from world-class.
PS. Dennis retires from Disney and Disney Institute April 29th.
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
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