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When giving feedback, be specific, timely, sincere.
dad
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Disney’s Great Service Guidelines:
- Make eye contact and smile
- Greet and welcome each and every Guest
- Seek out Guest contact
- Provide immediate service recovery
- Display appropriate body language at all times
- Preserve the Magical Guest experience
- Thank each and every Guest
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History lesson:
Originally debuted to provide Leaders a coaching and development tool.
Originally called Disney’s Guest Service Guidelines.
Changed Guest to Great because too many backstage Cast thought the guidelines only applied to Guest-facing Cast.
This was one of many new Leadership and Employee tools created after Judson Green flipped upside down the organization pyramid we fondly recall as Performance Excellence.
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