How important is your contribution?
Are you trained to meet customer expectations?
Or are you trained to exceed them?
Doing your task (your job) well is designed to meet expectations.
Doing more than your task (more than your job) is designed to exceed expectations.
A remarkably small tweak in the culture that has magnified Disney as the world’s greatest customer service organization.
• • • • •
This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
