Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Six career observations from watching SuperBowl 47:
1. Team work is under rated
2. Expect the unexpected
3. Virtually everything’s a risk
4. Goals drive extraordinary behavior
5. The loser is still the second best overall, and no one cares
6. Winner takes all
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How closely do we hold ourselves to the standard we hold others to?
Chances are we are severely blind.
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And finally, an 8-second read to illuminate the essence of “why”, (an 11-second read at the Next Blog )
The main point: Every time we stumble, be sorry, pick ourselves back up, and keep moving forward.
We must constantly be careful not to send the wrong message. This is terrifying sometimes. Like recently.
Nearly two months ago, Lee Cockerell generously shared a copy of his new book, The Customer Rules: The 39 Essential Rules for Delivering Sensational Service.
Holidays, year-end commitments, hard work, precious Family time, important exercising, blessed worshipping, daily home chores, (never enough) volunteering, passionate writing – all take time. And time is money. Feeling like I need to borrow some (time).
Maybe this week. Maybe.
Heading to New Orleans to speak in the Mercedes-Benz Superdome to 8k people.
(for real)
Lee trusts me to be responsible. He gave the book nearly four months ahead of it’s official release, March 5, 2013.
We can take solace, but not ever use it as an excuse, that everyone stumbles.
Everyone. And we forgive each other, no matter what.
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If we’re consciously not adding value, we’re actually taking value away.
Like stealing…
Ideas, energy, innovation.
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The only fair way to treat everyone the same is this rarely used strategy.
Treat everyone the same, by treating everyone differently.
Does anyone exist on our planet that likes a cookie cutter approach to being treated like a “special individual”?
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