Category: Glacier National Park

In the 1990’s we (Disney) changed our Guest Service Fanatic recognition program to Great Service Fanatic.

The lift a word can bring is not lost on great organizations like Disney and Apple.

Not everyone, particularly backstage Cast, felt they served “Guests”.

Changing the word clearly defined great (not good or very good) as the standard.

Changing the word also clarified that every Cast Member serves others, even if they are “only” fellow Cast Members.

One more thing, when i use words like “we”, the karma i’m projecting is simple:

Once a 30-year officially-retired Cast Member, always a Cast Member.

i still carry a Cast Member ID card that provides all the same Cast benefits except backstage access.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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What do you think of when you hear the phrase heavy runner?

Do you think of leadership?

i do.

And a dozen other things.

You could present almost any word or name and i could make a leadership connection.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Today, my wife Cheryl celebrates 35 Magical years of Service at The Walt Disney World Resort and for The Walt Disney Company.

So impressive.

Not the number of years.

The magnitude of her contribution.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

If you don’t have to, why would you?

You’re an adult and you can pretty much take any life path you want.

You’re the boss.

So, if you don’t have to be remarkable at work, why would you invest the time, energy, and karma to develop, maintain, and enhance the output required of an artist?

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Conference nirvana.

i have a dream of hosting an intimate, transformational, and fun “conference” in Glacier National Park.

Just a dream at this point.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.