After lunch. Let the game begin.
Game room with a view, and natural lighting.
Other intrepid hikers relaxing and enjoying Sperry.
7-second video: after lunch Catan game. PS. Cheryl won.
We asked for two sheets of paper and crayons. They presented a Crayola 98-box. Cheryl is artistic.
i opted to not carry a pumpkin full of candy. Instead, a bag of candy. The bag substituted for the pumpkin…
Finished product. The staff was surprised and delighted.
The supreme goal of every Customer interaction is what?
“Wow!”
Most know the wow-factor concept.
To get to ‘wow’, you must exceed expectations.
Meeting expectations is never enough.
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