You’ll never guess…this is another 2009 photo. American Adventure pavilion at Epcot. Mic’d up to lead a Disney Institute Professional Development program field-experience – taking what i taught in the classroom and bringing it to life (“out in the field”) for all the participants.
Price is what you pay. Value is what you receive.
The lifelong career focus and discipline we invest in is the price we pay for our lifelong contribution to society.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Every Cast Member learns on Day One the supreme goal of all customer interactions. And then we talk about the bullseye every day for the rest of their Disney career. Disney is not even remotely interested in hitting the target. The bullseye is the only goal.
i love this place. i love this moment.
dad
Every Cast Member learns on Day One the supreme goal of all customer interactions. And then we talk about the bullseye every day for the rest of their Disney career. Disney is not even remotely interested in hitting the target. The bullseye is the only goal.
Note: During my Disney career from 1982-2014, never once called a Guest a customer. Using customer in this post to speak the language of ‘outsiders’, the unindoctrinated.
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This website is about our WORK. To ponder today’s post about our HOME, click here.