Emotion Trumps Everything – Page 19 – Disney Brand Loyalty Keynote Speaker

And Miles To Go Before I Sleep…

A long journey (if we're lucky), in stormy weather no doubt.

Just to be crystal clear, I have miles to go before I’ll have any laurels to rest on. My pace has quickened because there is no better way to learn than to teach…

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Adversity Doesn’t Develop Character

World traveler, Jack the Bear, lives next to Walt Disney World.

The bear's owner, 11, has had six colonoscopies so far. He's one tough kid.

Adversity doesn’t develop character, it revels it.

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When You Think About This All The Time, The Obvious Becomes Blinding

Making more coffee than you need is a seemingly insignificant act.

In these tough economic times, we forget the basics. No seriously, I mean we seriously get distracted from how important simple kindnesses are.

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The Most Important Result On Any Leadership Survey Is This…

Trust is developed over time. In five years, when he's 16, there should be enough trust to turn over the keys.

The first thing I race to after receiving leadership survey results (where people rated me), is this question: How often do you trust your leader:

Always
Most of the time
Sometimes yes, sometimes no
Rarely
Never

It’s easy to see why the only acceptable answer is obvious.

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The Top Three Leadership Non-Negotiables, In Order Of Importance

Parents trust I'll make healthy choices, and respect me for that, as I show the boys grilled chicken, baked potato and milk are better options.

Profoundly simple. Simply profound. Top three leadership non-negotiables every employee needs to thrive:

Trust me
Respect me
Develop me

Notice that if #1 isn’t present, the other two won’t be either.

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