Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Sometimes?
Yes, sometimes.
Why?
Because sometimes you wake up one day and find yourself at the end of an incredible, world-class, three-decade run of world-class customer service leadership.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Always?
Huh?
Always what?
Context please.
Ok.
Always .think .differently
• • • • •
This website is about our WORK. To ponder today’s post about our HOME, click here.
Never?
Huh?
Never what?
Context please.
Ok.
Never stop having fun.
• • • • •
This website is about our WORK. To ponder today’s post about our HOME, click here.
One of us is wrong, and it’s not me (right?). Conflict and adversity are an everyday part of business life.
For one, profit is the goal.
For the other, the reward.
How do they meet in the middle?
As soon as I tell you your wrong, you fight back even harder.
And likewise when you tell me I’m wrong.
Who, and what, gives… that is the question.
No easy answer, but we must lead with a balanced score card – how will any decision affect the finances, customers, and employees?
A great cost saver may unduly pressure employees, or negatively raise the customer’s hassle factor.
A helpful, nice to have, employee service may require money needed for key business drivers.
Great customer service may provide five-star service to a few at the expense of the general population.
These daily challenges are either the spice of life, or the bane of our existence.
Next Blog
Nuwanda worked at a Fortune 500 company for 13 years before he requested the last week of the year off. He didn’t get it. Why wait so long? Because he knew when signing up, the work ethic was the customer comes first – “we are at our busiest on nights, weekends and holidays”.
If you are working today, my Christmas wish for you is that you work for a leader who trusts, respects, and develops you.
Next Blog