Tag: Quotes

Got classroom?

two custodial Cast members crossing a bridge
Where do they learn and who teaches them. Who designs the learning?
Ariel toy and Disney brands wall
How do you become part of their world?

Every situation, properly perceived, is an opportunity.

dad

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Easy work

Disney Keynote Speaker Jeff Noel leadership presentation
Who dat on the left?

Doing work that doesn’t feel like work is the new dress for success.

dad

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Be nice to Mother

Baby Yoda toy in mountains
Help, we must.

We must not become orphans. Help Mother Nature live indefinitely.

dad

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Impossibly underworked

Flipchart with notes
Class debrief highlights.
Flipchart with notes
Class debrief highlights, page 2.

What if it was impossible to work too much?

dad

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Disney Great Service guidelines

Disneyland entrance
Performance Excellence was not rolled out at Disneyland.

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When giving feedback, be specific, timely, sincere.

dad

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Disney’s Great Service Guidelines:

  1. Make eye contact and smile
  2. Greet and welcome each and every Guest
  3. Seek out Guest contact
  4. Provide immediate service recovery
  5. Display appropriate body language at all times
  6. Preserve the Magical Guest experience
  7. Thank each and every Guest

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History lesson: 

Originally debuted to provide Leaders a coaching and development tool.

Originally called Disney’s Guest Service Guidelines.

Changed Guest to Great because too many backstage Cast thought the guidelines only applied to Guest-facing Cast.

This was one of many new Leadership and Employee tools created after Judson Green flipped upside down the organization pyramid we fondly recall as Performance Excellence.

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This website is about our WORK. To ponder today’s post about our HOME, click here.