Tag: quote

Leadership is about being proactive and over-focused.

dad

Not drunk.

But high on interacting at every opportunity to engage with our Guests.

Obsessive extravertedness.

You can’t walk anywhere and not be intentionality looking for opportunities to engage with Guests and make them feel special and deliver on one of the four key guest drivers.

Note: Wrote this two days ago at Epcot, while having a late lunch at Teppan Edo (in Japan).

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Do your part to create Magic Moments for as many Guests as you can. Daily.

dad

Obsessed with our Customer.

Obsessed with your student?

Obsessed with our reason that we exist.

Obsessed with your reason that you exist?

While at the Teppen Edo Men’s room urinal…a flash of genius.

Then i converse with Terumi, from Seattle…two years at WDW…son 8 years in WDW engineering analytics. And lost the genius soundbite.

A genius soundbite i had never thought of before.

Was in the process of adding a note on my iPhone when i saw Terumi….and saw a moment to interact with her. ‘Guest’ interaction trumped what i wanted to do. Onstage it always should (unless Safety is the present priority).

So getting lost in wonderful conversation with Terumi, the genius soundbite floated away.

In case it ain’t obvious, Leader’s Guests are fellow Cast Members. That’s where my headspace (and heartspace) was.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Lucky for me my work is remarkably helpful to others. The harder i work, the luckier i get.

dad

A former Disney Institute boss, Wayne Gagne, wrote in one of my annual Disney Performance reviews the following:

At Disney Institute, no one works harder, thinks deeper, reaches higher, or cares more than Jeff Noel.

Waye Gagne

Lucky to be the recipient and have so few words say so much.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

You train employees for compliance. You develop them for commitment.

dad

Compliance for a lifetime, to the highest professional standards.

Commitment for a lifetime, to continuously improve, especially during your company’s toughest seasons.

Are you certifiably ‘all in’?

Awesome.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Hope is a great strategy but a poor tactic.

dad

Do the reps.

Doing the reps means putting in the time and effort to do the things you say are your priorities.

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This website is about our WORK. To ponder today’s post about our HOME, click here.