(photo: The difference to the human eye is astonishing. To the forest, it appears unusual.)
The paradox of strength is weakness.
As a leader there is strength in the weakness of humility.
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Tag: Paradox
Are good leaders a waste of our money?
(photo: Most leaders think it’s a good idea to have an open door policy. Food for thought – don’t spend too much time in your office.)
Being a great leader is elusive.
Being a good one, not so much.
Good leaders suck.
Ouch.
But it’s true.
Good leaders don’t inspire their people to be amazing all day, everyday.
The challenge with being a great leader is carving out time.
It takes time to get to the truth.
And it takes the truth to be a great leader.
Not taking the time and not knowing the truth are the same thing.
Truth facilitates inspiration.
A leader’s real job is inspiration.
You can’t inspire if you’re not involved with the front line. Involved enough to find out what brings your employees joy.
Joy is the key.
But we don’t focus on joy.
It’s not on our leadership radar.
Employees aren’t keyed into joy either.
They’re focused on pleasure:
- When’s my next break?
- Will this customer be a jerk?
- Hope I get that desk job.
Versus joy:
- How do I make this customer’s day?
- I can’t believe they pay me to do this.
- I have the most amazing leaders.
It’s the difference between compliance versus commitment.
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Resolve equals fail, commit equals succeed
(photo: November 20, 2014… two committed Cast Members, each with 30 years of devotion and commitment to excellence)
The difference between resolving to do something versus committing to do something is the difference between failing and succeeding.
Enterprise-wide or even simply departmental customer service resolutions never work for the same reasons New Year’s resolutions don’t work.
Making an official declaration of change out of desperation or exasperation never works.
Only deep emotional desire (commitment) to never return to where we are will ensure our efforts never tire, our eyes transfixed on the future.
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Michael Jr, the comedian, with an important (short) video message
Sorry, we are just really, really busy
(photo: Lee Cockerell’s Father-In-Law’s sage advice)
What is the traditional side effect from our prosperity?
Sorry, we are just really, really busy. This is a traditional side effect to prosperity.
And in our prosperity, we have the opportunity to savor it or rush headlong in the pursuit of more.
A 25-day notice. A patient, eight day wait until his leader announced it to the team.
But last night the email announcement finally allows for some personal choices on how the future retiree will share his news with people he cares about.
It will be fun to read this in 100 days and look back on this prosperity.
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