Great Customer Service is driven by your architecture.
Your architecture is driven by systems and processes that you control.
What you control is driven by your never-ending, intentional, tireless, creative, and continuously focused efforts – efforts that the Customer only sees the tip of your architectural iceberg.
All the hard work to migrate my websites to a new hosting account is being done manually, expensively and with decent risk for intellectual property loss.
There isn’t any other option.
The customer has no idea.
And so it goes.
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