A hotel manager…he or she must have the diplomacy of a Winston Churchill, the social grace of Emily Post, the speed of a jet airplane, the smile of a Greek God, the patience of a saint, the memory of an elephant, the thick skin a rhinoceros, the strength of an Atlas, the staying power of a mother-in-law, the grooming of the Duke, and last but not least, he or she must have a love of humanity, for humans show their worst side when they’re tired and hungry. When he or she is as gracious to associates as to guests, he or she has mastered the art of servicing the public.
Albert Elovic
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Find the right clients. Earn their attention and trust. Identify the problem. Find their fear, embrace their objectives. Prototype possible solutions. Create an architecture that supports your solution to the problem.
dad
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This website is about our WORK. To ponder today’s post about our HQ, click here.
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Your people are your brand. Your brand’s fate is in the hands of those you pay the least. These are also the same people you least evaluate before hiring.
dad
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.