It’s Not Over Rated – Page 11 – Disney Brand Loyalty Keynote Speaker

Flippin’ amazing, just like she had hoped

Flippin’ amazing, just like she had hoped. Like the prediction yesterday, the desire to be flippin’ amazing paid off.

Delivering amazing isn’t for ourselves and our next promotion (unless we’re selfish), it’s for the people we serve.

We know this, no?

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Full cultural immersion when applicable

Airport map of Hawaiian Islands — The Big Island of Hawaii takes all day to drive around

Hilo Hawaiian hotel room view upon arrival

Full cultural immersion when applicable. Right?

That’s what professionals do.

Odds had it that one day would be available for an adjustment to time zone differences, and more importantly, to allow for worst case scenario – cancelled or severely delayed flights.

Smooth 19-hour travel day led to today’s opportunity to drive around the Big Island.

All the way around?

We’ll see.

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What happens at the very beginning sets the tone for the rest of the day

Walt Disney World Dolphin conference meeting room — My speech wasn’t until 1pm, came in at 8am to hear the kickoff

What happens at the very beginning sets the tone for the rest of the day.

Whether it’s a week long conference, a day at work, or a day off.

This is gold for a leader who cares about inspiring her team. Daily.

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Did our life change because the right two people had lunch on our behalf?

world class business benchmarking — Helping others to rethink, un-think, ‘D-think

Did our life change because the right two people had lunch on our behalf?

Last night Cheryl had three colleagues (here on business from the west coast) over for steaks on the grill.

An aha moment happened that revealed this truth – it’s a small, random, seemingly insignificant moment in time that alters the course of our lives.

Had Cheryl’s Resident Assistant co-worker not been caught by the Residence Hall Director (with witnesses) sneaking a case of beer into the dorm, Cheryl and I would have never met in the interview to find his replacement (he was fired).

Had Neal (my first Disney Resorts manager in 1985) and Mary (a Disney Director in 1998) not had lunch, my phone wouldn’t have rung requesting an interview.

What’s a small, simple moment that’s altered your life?

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We are not judging him when this happens, instead we wonder

Allentown cemetery — Something about death that’s significant, right?

We are not judging him when this happens, instead we wonder.

The first victory in leadership is over self.

This is so frightening, we run from it.

The avoidance and fear lasts until we die, then it gets worse.

We can speculate that there is no air conditioning in hell.

Hell is a place filled with regrets.

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