How did Uber become a thing?

Uber choices
Quickly learned you have choices.

 

Uber app map
Delightfully surprised to learn you see where your driver is relative to your location.

 

Uber receipt
Loved the automatic email with receipt.

 

How did Uber become a thing?

The people and the organizations that live out each day “based on possibility” seem to get better when they do one thing others don’t do:

They ask better questions.

My Uber driver shared with me (because i asked a better question) that Uber originally began as a black car (limo-type) service in San Francisco. It was not some grand change-the-world revelation. But it kept evolving.

Daring to venture into uncharted territory happens one small step at a time.

Uber has a history.

It’s a slow and steady history that was written one small, radical-departure-decision-from-status-quo at a time. One “better question” at a time.

Questions based on possibility.

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

What’s your essence?

Nursing quote
What’s your essence?

 

What’s your essence?

That’s awesome.

Congratulations.

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

The target for all customer service efforts?

Fresh apple
Yesterday’s lunch dessert. Great natural toothbrush too.

 

Wow.

The target for all customer service efforts?

When something is surprising and delightful.

The contract was executed a day late but I’ll take it. So delightful to check business checking first thing this morning.

Not perfect, but excellent.

Perfect would have been before yesterday.

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

The check’s in the mail

The check’s in the mail.

Or is it.

Patience is a virtue.

So is clear accountability.

If the shoe was on the other foot, would i be catching the wrath of an upset client?

Forgiveness is a virtue too.

Let’s see how this shakes out tomorrow.

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

2016 Family Christmas Portrait

Christmas
Merry Christmas 2016.

 

2016 Family Christmas Portrait from last night.

 

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This website is about our WORK. To ponder posts about our HQ, click here.