Disney Brand Loyalty Book – Page 63 – Disney Brand Loyalty Keynote Speaker

Legacy Blue helps tell a better story

Months later, the color match caught my eye. Photo: Final day as a full-time Cast Member.

Legacy.

Name tag.

Deep blue.

Castle. Turrets.

Same deep blue.

Culture.

Famous for.

Paying attention to detail.

Intentional.

Blueprints.

Architecture.

Cultural architecture.

Transformation.

Leadership.

Mastery.

Legacy.

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

Disney deconstructed

Disney deconstructed from 30 years of .thinking .differently

If you could deconstruct and demystify Disney’s world class customer service formula, what would it look, sound, taste, smell, and feel like?

There are probably less than 100 Cast Members in the world who know how to tell you.

A handful of them can tell it exceptionally well.

And in that handful, what if one stands out for thinking deeper, caring more, reaching higher, and working harder?

Call or text (407-538-4341) to set up a call and i’ll give you a glimpse of what’s possible if we worked together to transform your organizational culture.

The tip of the iceberg is this:

Disney’s success comes from being intentional where others are unintentional.

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

Interesting how being in charge makes your choices feel different

Interesting how being in charge makes your choices feel different.

While there is obvious pressure that comes with the territory for being the chief, there is also a freedom that can be architected by the following structure:

Vision
Mission
Brand
Customer

Each of the four becomes one side of a square, a one-dimensional “box”.

You are then clearly able to think inside the box.

This is the paradox of thinking outside the box.

It’s called organizational Identity.

It changes everything.

Including what you are (easily) willing to walk away from.

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

What i learned from Disney about…

leaders
employees
customers
reputation
improvement
chain of excellence
balance

Seven topics.

Seven books.

Disney books, all of them.

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

What Disney taught me about balance

What Disney taught me about balance…

Disney engrained in me the five keys to world-class organizational vibrancy.

Leadership Excellence
Employee Engagement
Customer Service
Brand Loyalty
Creativity and Innovation

It’s simple:

Leaders set the internal employee service culture, if employees are happy they stay and if they stay they good at what they do.

Employees who are happy and good at what they do create good external service quality which generates customer satisfaction.

Customer satisfaction is dangerous though because it does’t lead to customer loyalty.

The perception of superior value leads to customer loyalty. Doing more than the customer expects (at every touchpoint with your human resources, physical resources, and processes) creates the consistent perception of superior value.

Customer loyalty leads to revenue growth and profit, which leads to stakeholder value.

Stakeholder value (including non-profits) is the reason businesses are in business.

Profoundly simple.

Ridiculously elusive in spite of the baked in common sense.

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.