The main point: Every time we stumble, be sorry, pick ourselves back up, and keep moving forward.
We must constantly be careful not to send the wrong message. This is terrifying sometimes. Like recently.
Nearly two months ago, Lee Cockerell generously shared a copy of his new book, The Customer Rules: The 39 Essential Rules for Delivering Sensational Service.
Holidays, year-end commitments, hard work, precious Family time, important exercising, blessed worshipping, daily home chores, (never enough) volunteering, passionate writing – all take time. And time is money. Feeling like I need to borrow some (time).
Maybe this week. Maybe.
Heading to New Orleans to speak in the Mercedes-Benz Superdome to 8k people.
(for real)
Lee trusts me to be responsible. He gave the book nearly four months ahead of it’s official release, March 5, 2013.
We can take solace, but not ever use it as an excuse, that everyone stumbles.
Everyone. And we forgive each other, no matter what.
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