Heading out in a few minutes to the local watering hole (Dr Phillips Starbucks) to meet with Lee and get the galley proof for his forthcoming book, The Customer Rules: The 39 Essential Rules for delivering Sensational Service. Preorder on Amazon.
Like I said in yesterday’s post, can you measure how far you’ve come? On multiple levels.
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Note: This was written 100 days ago, in real time. It posts to the world today, because I’m weird. Weird is the new cool. Or some such nonsense.
