(photo: An empty soap dispenser sends the wrong message, on so many levels.)
Her (the medical receptionist): Do you have an appointment?
Him: (Rather than say, did you not read the sign-in sheet after you took it from the counter top where it was filled it out in front of you?) He said, yes.
Either she thought he was lying (which is creepy) or she was on auto-pilot.
How does that make a patient feel?
One of the most important jobs a leader has is to ensure moments like these never happen.
Everyone knows their job.
Few have a compelling hopeful reason to do more than they are paid to do.
You know, the little common courtesies that aren’t so common anymore.
All day. Everyday.
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