leadership – Page 8 – Disney Brand Loyalty Keynote Speaker

Leadership and courage are the same (video)

Leadership and courage are the same.

Makes me recall how i used to think about some grand dreams i used to have.

Most of them have come true.

But only for two reasons:

Personal leadership.

Courage.

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Emotional connections fuel loyalty

Truth. Yesterday on Twitter.

More truth. Yesterday at the gym.

From this far away the turtle saw me and tucked in.

While she came out a little, she was never convinced i wasn’t there to do harm. i sat in the middle of the road for a few minutes and talked to her. It wasn’t enough.

Emotional connections fuel loyalty.

To create an emotional connection, something positive and unexpected has to happen.

Even the smallest positive gestures, if unexpected, are powerful.

If the positive thing was expected, it protects against delivering a negative experience, but, it doesn’t surprise and delight.

Magic happens when we are delightfully surprised.

However, meeting expectations, while decent, never moves our needle to raving fan.

When Ben at Thinking Heads emailed that he finally received the video clip, he added, “It’s excellent.”

He’s seen a few speaker videos in his two-decade career in the business.

To which i thought to myself, “Wow.”

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What is your vision and why do you have it?

Why don’t you have a vision of the future that’s better than now?

And not only better than now, but much better than now?

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We can all use a little more leadership civility (video)

Execs, looking the other way and justifying it with your busy schedule is only fooling one person, you.

Of course you’re under tremendous pressure.

Here’s a little secret – everyone is.

The good news? This may be your greatest catalyst and opportunity for transformational change.

Leaders show the way.

Middle and front-line leaders, ditto.

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