Category: Disney Brand Loyalty Book

i went home and told my wife this place is special

Walt Disney Pavillion at Florida Hospital
i will never forget working here.

 

i went home and told my wife this place is special.

Before we even began the very first day of a five-week engagement, the Hospital staff, my colleague Chris, and i all held hands in a circle and bowed our heads while one of their leaders led us in prayer.

i said this to my wife, ” They are trying to create a place so special that kids will wake up in the morning and say, ‘Mommy, i don’t feel good, can we go to the hospital’.”

 

__________

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Is impossible critical to vibrancy?

Spider web
It’s literally impossible for a bug to escape a spider web’s grasp, but most bugs will die trying.

 

Is impossible critical to vibrancy?

The compelling reason for an impossible goal is because it solves for this question, “Why are we doing all this work?”

So yes, impossible is critical to vibrancy, personally and professionally.

 

__________

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Here, there, everywhere

Disney author jeff noel
Last night, Day 44. Self-timer took the photo.

 

Here, there, everywhere.

A common theme for a heretic, an outlier, a non-conformist.

Sometimes i post about the epic 365-day Disney business books writing challenge here at junglejeff and sometimes at one of the other five daily, differently-themed website blogs.

Had a request to write from The Carousel of Progress yesterday.

What a privilege.

 

__________

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Hello Again Apple

Apple Keynote event
Yesterday picking up a replacement part at Apple Store.

 

Apple work order ticket
The vibe was this: without Cheryl’s pre-authorization, i wouldn’t be leaving with her Apple Watch replacement. Neither one of us thought a pre-authorization was necessary because i had the physical ticket. Essentially then, the assumption was that i procured the ticket “unauthorized”. That’s kinda creepy. And yes, i know there are some “bad apples” that make these policies necessary – what is the employee’s latitude to use good judgement? i’ll never know because Cheryl actually answered her phone.

 

Was reminded how important relationships are when it comes to our emotional connection to a brand.

Emotional connections with every customer are such a challenging task for any company to scale.

And many of the 2,000 companies i saw while at Disney Institute continue to have the tremendous opportunity to:

  1. Believe what feels impossible isn’t.
  2. Design (architect) structure and processes to support scalable, world-class customer “wow.”

Without an emotional connection, we can’t be sure the organization loves us and values us and wants us to be ridiculously happy.

As i looked around the Apple store yesterday, i didn’t see anyone i knew. If they hadn’t been able to reach my wife in Pennsylvania while i waited, i wouldn’t have left with her new Apple Watch replacement. Apple Care replaced her damaged (from a drop) Watch with a new one. Cheryl gave me the bar-coded receipt to pick it up while she is gone.

i honestly couldn’t comprehend having to drive home without the Watch.

 

__________

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.